iRepair Mobiles Privacy Policy

Last Updated: 2024-10-10

At iRepair Mobiles (“we,” “our,” “us”), we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your information, as well as our commitment to ethical practices in our business and supply chain. By using our website and services, you agree to this Privacy Policy.

1. Introduction

iRepair Mobiles is committed to safeguarding your privacy and maintaining the confidentiality of your personal data. We operate in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For any questions about our data practices, please contact us at info@irepairmobiles.co.uk.

2. Information We Collect

To provide our services effectively, we collect and process various types of personal data:

  • Contact Information: Name, email address, phone number, and address for managing bookings, providing updates, and issuing invoices.
  • Device Information: Details like device model, IMEI number, and fault descriptions for diagnostics and sale or valuation purposes.
  • Service Usage: Data on your interactions with our website and services.
  • Location Data: Geographic location data, if shared, to enhance our service offerings.
  • Financial Data: Account name, account number, and sort code for payments. We take necessary measures to secure this information and do not store it online.

3. How We Use Your Information

Your data enables us to offer and improve our services. We use this data for:

  • Processing orders, repairs, and sales
  • Communicating updates and service-related information
  • Issuing invoices, processing payments, and managing accounts
  • Enhancing user experience through feedback and technical improvements
  • Conducting fraud prevention and detection

4. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Contractual Obligations: To fulfill our service agreements with you.
  • Legitimate Interests: To conduct and manage our business.
  • Legal Compliance: To comply with UK laws and regulations.
  • Consent: For marketing purposes, where you have given consent.

5. Sharing Your Information

We do not sell your data. Your personal information may be shared only as needed to:

  • Provide our services (e.g., with secure third-party providers)
  • Protect the rights, property, or safety of iRepair Mobiles and users
  • Meet legal requirements

All third-party providers must adhere to data protection regulations.

6. Cookies and Tracking Technologies

Our website uses cookies and Google Analytics to enhance functionality, track usage, and improve user experience. Cookies allow us to provide personalized content and improve our services. You may disable cookies through your browser settings, though this may impact your browsing experience.

7. Data Retention and Security

We store your information securely and retain it only as long as necessary to provide services and comply with legal requirements. Access to your personal data is restricted to authorized personnel only, and robust security measures are in place to prevent unauthorized access.

8. Your Rights

Under UK data protection laws, you have rights regarding your personal data, including:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Limit how we process your data.
  • Withdrawal of Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at info@irepairmobiles.co.uk.

9. Modern Slavery and Ethical Policy

9.1. Commitment

We are committed to preventing modern slavery, human trafficking, forced labor, and exploitation in our business operations and supply chains.

9.2. Company Policy

We uphold policies promoting ethical conduct within our business and require the same from our suppliers.

9.3. Due Diligence

Through regular risk assessments, we ensure our partners share our dedication to ethical practices.

9.4. Training and Awareness

We provide training to our team on identifying and reporting modern slavery concerns, fostering an environment of ethical awareness.

9.5. Reporting

We encourage employees, suppliers, and customers to report any concerns regarding modern slavery or unethical practices.

9.6. Review and Updates

We annually review and update our policies to ensure alignment with our commitment to preventing modern slavery.

10. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated on our website.

11. Contact Us

If you have questions, feedback, or concerns about our Privacy Policy or data practices, please contact:

iRepair Mobiles
Email: info@irepairmobiles.co.uk